General
Can I choose my seat before I fly?
Yes. You can choose and pre-book your seat at an additional cost. The cost will depend on the seat you select and will be clearly shown on the seat map during your booking.
Is there food available on board?
Yes. The choice varies according to your destination, from hot meals that you can pre-order on longer flights to a range of snacks available to purchase on board shorter flights.
Can I take liquids in my hand baggage?
Yes. You can take liquids on board as long as they are placed in containers of no more than 100 milliliters (3 fluid ounce) and packed in a clear zipper/slider storage bag. Please check with your departure airport for the latest information.
Can I travel with fireworks, crackers or party poppers?
No. They are not permitted on board or in the baggage hold.
Baggage
Can I pre-purchase extra baggage allowance on a codeshare flight?
No, you cannot pre-purchase extra baggage allowance online on a codeshare flight. However, you can pay for excess baggage at the airport, at the operating carrier’s departing terminal.
Will I be entitled to the same hand baggage allowance?
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Check-in
Will I be through-checked to my final destinations?
Yes, if you’re travelling on an itinerary you will be through-checked to your final destination. You will also be issued boarding passes for all sectors of your journey at the airport of departure.
Can I check in for a codeshare flight at the airport?
We advise you to check your flight details carefully and check in for your flight at the operating carrier’s terminal as displayed on your booking receipt.
Will bus transport be provided between terminals?
There will be an airside inter-terminal transfer bus that will depart from Terminal 2 (T2) into Concourse A, B and C, in Terminal 3 (T3). The bus departs every 8 minutes and the one-way journey from T2 Concourse area to T3 (and vice versa) is about 35 minutes. This bus will be used for all classes of travel (Business and Economy Class).