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Terms of service

Introduction

When you buy a ticket to travel on a flight operated by Libyan Wings, you enter into a contract of carriage with us. This contract gives you the right to be carried on a flight or series of flights and its terms are governed by:

  • The terms and conditions of the contract of the Ticket;
  • The Conditions of Carriage;
  • Applicable Tariffs;  and
  • Our Regulations.

Libyan Wings assumes that the above referenced terms are read, understood and agreed by you when you make a reservation or buy a ticket for travel. This document describes these conditions of carriage.

Libyan Wings reserves the right to change, amend or alter the contents of this document at any time.

For a current copy of this document always refer to the Libyan Wings’ website www.libyanwings.aero.

Conditions of Carriage – Passengers and Baggage

Part I: General Provisions

  1. Scope of Application

These Conditions apply to all flights operated by Libyan Wings Airlines, including flights under code-share agreements if exists.

  1. Definitions
  • Carrier: Libyan Wings Airlines.
  • Passenger: Any person holding a valid ticket for travel.
  • Baggage: Both checked and unchecked (carry-on) items.
  • Montreal Convention: The legal framework governing carrier liability.

Part II: Passenger Transportation

Chapter 1: Booking and Tickets

  • Tickets are personal and non-transferable.
  • Ticket validity: 12 months from the date of issue unless otherwise stated.
  • Changes or cancellations are subject to applicable fare conditions and fees.
  • Refunds are processed in accordance with the Refund Policy and to the original form of payment.

Chapter 2: Check-in and Boarding

  • Passengers must present valid travel documents (passport, visas, permits).
  • Check-in deadlines:
  • 3 hours before departure for international flights.
  • 2 hours before departure for domestic flights (if applicable).
  • Check-in counters close 60 minutes prior to departure.

Chapter 3: Conduct on Board

  • Smoking is strictly prohibited.
  • Passengers must always follow the instructions of the Captain and Cabin Crew.
  • Use of electronic devices is restricted to safety regulations.
  • The Carrier reserves the right to offload passengers posing risks to safety, order, or comfort.

Chapter 4: Carrier’s Liability for Passengers

  • In case of death or injury: compensation according to agreement with insurance company per passenger.
  • In case of delay: compensation to be within the ticket involved weather to eliminate any penalties, refund a full ticket or a sector per passenger.
  • No liability if the Carrier proves that all reasonable measures were taken to avoid the damage or if the damage was caused by extraordinary circumstances.

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